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Careers

Careers at Storepass

Join our team in Burlingame and help build the ecommerce, inventory, pricing, buylist, and point-of-sale tools that game stores use every day.

Open roles

4 positions

Open position

Senior Software Engineer

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Burlingame, CA (San Francisco Bay Area)Full-time4+ years

Work directly with our leadership team to build new features, strengthen existing ones, and improve the stability and performance of Storepass. You’ll join a growing startup early and have a meaningful influence on both the product and the way we build it.

Compensation

$100,000 – $150,000

What you’ll do

  • Design, develop, and maintain key Storepass features using Node.js, React, Express, and MongoDB.
  • Collaborate with leadership and teammates on the product roadmap and architecture.
  • Improve scalability, performance, and security across the platform.
  • Identify, troubleshoot, and resolve technical issues promptly.
  • Write clean, maintainable, and testable code.
  • Mentor developers as the team grows.
  • Contribute to strategic product, infrastructure, and technology decisions.

What we’re looking for

  • Four or more years of software development experience, particularly with JavaScript frameworks.
  • Proficiency with Node.js, Express, React, and MongoDB.
  • A strong understanding of REST API design.
  • Experience with cloud infrastructure and CI/CD pipelines.
  • A track record of owning projects and building products from the ground up.
  • Clear communication with both technical and nontechnical teammates.
  • Comfort working independently in a fast-moving startup environment.

Nice to have

  • Experience with ecommerce platforms such as Shopify or BigCommerce.
  • Experience with Parse Platform or Docker.
  • An interest in board games and trading card games.

Why join us

  • Direct influence over the product and technical direction.
  • Equity options and a meaningful stake in our success.
  • Close collaboration with a practical, creative team.
  • Room to grow into leadership as the company expands.

Open position

Customer Service Representative

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Burlingame, CA (San Francisco Bay Area)Full-time1+ years

Help game stores get the most from Storepass. You’ll guide customers through the product, investigate the problems they encounter, and turn what you learn into a better experience for every retailer on the platform.

Compensation

$40,000 – $55,000

What you’ll do

  • Assist customers through email, chat, and phone.
  • Resolve questions and product issues in a timely, thoughtful way.
  • Document customer conversations, recurring issues, and feedback.
  • Collaborate with product and engineering to improve the customer experience.

What we’re looking for

  • One or more years of customer service experience.
  • Strong written and verbal communication skills.
  • The ability to learn and explain software products.
  • Empathy and patience when working through customer problems.
  • A positive, collaborative approach to team problem-solving.

Nice to have

  • Experience in technical support or a SaaS environment.
  • An interest in board games and trading card games.

Why join us

  • A supportive, close-knit team environment.
  • Hands-on product and industry training.
  • Opportunities to grow with the customer experience team.

Open position

Quality Assurance

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Burlingame, CA (San Francisco Bay Area)Full-timeEntry–mid level

Help ensure Storepass features are reliable, intuitive, and ready for the stores that depend on them every day. You’ll test releases, reproduce customer issues, document findings, and work across product, engineering, and support to improve quality.

Compensation

$45,000 – $70,000

What you’ll do

  • Test new and updated retailer workflows across inventory, pricing, buylist, ecommerce, and point of sale.
  • Create clear bug reports with reproduction steps, screenshots, expected behavior, and customer impact.
  • Run regression checks before releases and verify fixes after engineering changes.
  • Document edge cases and common workflows so the team can ship confidently.
  • Collaborate with support and engineering on customer-reported issues.
  • Help improve our internal QA process as the product and team grow.

What we’re looking for

  • Strong attention to detail and curiosity about real-world software behavior.
  • Clear written communication and the ability to explain issues step by step.
  • Comfort learning ecommerce, inventory, pricing, and retail concepts.
  • The judgment to balance thorough testing with practical release timelines.
  • A self-directed approach in a fast-moving startup environment.

Nice to have

  • Experience in software QA, technical support, ecommerce, or retail operations.
  • Familiarity with Shopify, BigCommerce, point-of-sale systems, or inventory tools.
  • An interest in board games and trading card games.

Why join us

  • Meaningful ownership over product quality and customer experience.
  • Close collaboration with product, engineering, and support.
  • Opportunities to grow with a small and expanding team.

Open position

Sales and Marketing

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Burlingame, CA (San Francisco Bay Area)Full-timeEntry–mid level

Introduce Storepass to more game stores through thoughtful demos, follow-up, and outreach. You’ll learn how retailers work, help prospects understand the product, and turn customer conversations into a stronger sales and marketing motion.

Compensation

$45,000 – $75,000

What you’ll do

  • Run product demos and explain how Storepass supports inventory, pricing, ecommerce, and buylist workflows.
  • Follow up with demo leads, answer questions, and guide stores through next steps.
  • Research and contact retailers that may be a good fit for Storepass.
  • Maintain organized notes on prospects, conversations, objections, and follow-up tasks.
  • Help develop outbound campaigns, messaging, and experiments.
  • Share market feedback with product, support, and leadership.

What we’re looking for

  • Strong verbal and written communication skills.
  • Comfort presenting software and adapting the conversation to each store.
  • Organized follow-through across prospects at different stages.
  • An interest in learning retail operations, ecommerce, and inventory management.
  • A self-directed approach in a fast-moving startup environment.

Nice to have

  • Experience in sales, marketing, customer success, retail, or SaaS.
  • Experience with outbound sales, email campaigns, CRM tools, or demo scheduling.
  • An interest in board games and trading card games.

Why join us

  • A high-impact role shaping how Storepass reaches new stores.
  • Direct collaboration with leadership on demos, outreach, and positioning.
  • Room to grow into broader sales, marketing, or customer success responsibilities.